Frequently Asked Questions

Every piece is carefully selected and inspected to meet our quality standards before shipping.

You can reach us at contact@norvaneofficial.com. We respond within 24–48 business hours.

Many of our pieces are part of limited runs. Once they're gone, they're gone. We recommend not waiting if something catches your eye.

As long as a size or variant is available for selection on the product page, the item is in stock. Additionally, we display a low stock notice directly on the product page when availability becomes limited — so you can act fast.

Orders are processed within 1–3 business days. Shipping typically takes 7–15 business days for the US and Europe, and 10–25 business days for other countries.

Yes, we ship worldwide. Shipping costs and applicable duties or taxes are shown at checkout and are the customer's responsibility.

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking updates to appear.

We offer free shipping on orders over a certain amount. As part of our launch offer, NORVANE is currently offering free shipping worldwide on all orders — no minimum required. This offer is available for a limited time.

Yes, you have 30 days from the date of receipt to request a return. Items must be unworn, unwashed, and in original condition with tags attached. Please note that return shipping costs are the customer's responsibility, except in the case of defective, damaged, or incorrect items.

Each product includes a detailed size guide to help you find your perfect fit. If you're between sizes, we recommend sizing up for a more comfortable silhouette.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay for a fast and secure checkout experience.