Terms of sale
1. General
These Terms of Sale apply to all purchases made on NORVANE.
By placing an order on our website, you agree to these Terms, as well as our Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Policy.
2. Products
All products displayed on our website are subject to availability.
We make every effort to display product descriptions and images accurately, but slight variations may occur due to device settings or manufacturing differences.
3. Orders
Placing an order constitutes an offer to purchase.
An order is considered accepted once payment has been successfully processed and a confirmation email has been sent.
We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraud.
Orders are for personal use only and not for resale.
4. Prices
All prices are displayed on the website at the time of purchase.
Prices may change at any time without notice.
Unless stated otherwise, prices do not include:
- Shipping fees
- Taxes
- Customs duties or import charges
These additional charges, if applicable, are the responsibility of the customer.
5. Payment
Payments must be made at checkout using the payment methods available on our website.
All payments are processed securely by third-party payment providers (such as Stripe or PayPal).
We do not store your payment information.
6. Shipping & Delivery
Shipping and delivery are handled according to our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to carriers, customs, or events beyond our control.
Risk of loss transfers to the customer upon delivery, unless otherwise required by law.
7. Right of Withdrawal (EU Customers)
If your order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing a reason, in accordance with EU Consumer Rights Directive 2011/83/EU.
This right of withdrawal applies to all products, including sale items, unless the product falls within a statutory exemption (e.g. personalised goods, sealed hygiene products).
Returned items must be unused and in original packaging.
Details are provided in our Return & Refund Policy.
8. Returns & Refunds
Returns and refunds are governed exclusively by our Return & Refund Policy.
Refunds, if approved, are issued to the original payment method within the stated timeframe.
9. Warranty & Liability
Products are provided "as is" and "as available," except where mandatory consumer protection laws apply.
To the maximum extent permitted by law, NORVANE is not liable for indirect, incidental, or consequential damages arising from the purchase or use of our products.
10. Force Majeure
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, carrier disruptions, customs delays, or global events.
11. Governing Law
These Terms of Sale are governed by French law. Any dispute arising from a purchase shall be subject to the exclusive jurisdiction of the competent French courts, without prejudice to mandatory consumer protection rights applicable under EU law.
12. Contact
For questions regarding these Terms of Sale, please contact us at:
NORVANE
Email: contact@norvaneofficial.com